FAQ Frequently Asked Questions
HOW DO I FIND MY PURCHASES?
Sign into your account, you will see your invoices for each purchase - you may open the invoice and download from there, or you can click on downloadables, your purchases are listed there by item.
HOW DO I DOWNLOAD MY PURCHASE?
On the final page of the checkout process after you have paid, if you will pause a moment there, you will see the system gathering your files, you can download them directly from there. You will also receive an email with the download links shortly after your purchase. You may also login to your account and download from there anytime.
WHERE ARE THE FILES IN MY FORMAT?
All formats are together in one compressed .zip file. To open them you will need software- some computers come with it already installed, Windows has an "extract" function, that will unzip your files. If you don't have that, you an download free software to do so.
WHAT TYPE OF LICENSE DO THESE FILES COME WITH?
You may use the files to stitch out personal items or items you intend to sell, the designs are not for resale, sharing, trading, et. all. If you would like to do anything other than what is listed above you can contact us for a commercial license.
This design file may not be shared, transmitted, copied, transferred, altered for sale or resold in its original, digital format. You may not use our files to create other embroidery designs for resale or cuttable files. You may not use this design file to create printed items, heat transfer items, images and/or graphics or any other format, digital or otherwise. Changing file formats does not relieve you from any liability.
Can I return this? I don't have an embroidery machine.
No!!! The items you have purchased are digital, once they are paid for all sales are non- refundable. The nature of digital files are such that, they can be copied.
Discount codes must be applied and reflected in your total before checkout. If you fail to to so, the offer is not valid. Taking the time to research your purchase, and issuing a refund costs our business an average of $8.00 each time. We will NOT make refunds due to discount codes not being applied before transaction is complete.
WHY CAN'T I LOGIN TO MY ACCOUNT?
The most common reason for this is simply that you typed your email address incorrectly. The password may also be incorrect, please be sure your caps lock is off.
I purchased one of Bling Sass & Sparkle's Fonts and need to make a name?
You will need additional software or an embroidery machine that accepts files directly or software for your computer to arrange. We recommend Embrilliance, Embird, or Sew What Pro.